Thank you for purchasing our subscription-based services. We aim to provide a fair and transparent refund policy while ensuring the sustainability of our product.

Payments are processed by Paddle, our Merchant of Record. Paddle manages billing, payments, and may handle refund requests in accordance with applicable laws and their own policies.

We offer refunds for first-time subscription purchases made directly through our website, subject to the following conditions:

• Refund requests must be submitted within 7 days of the initial purchase.
• The service usage must not exceed 40% of the allocated plan limits at the time of the refund request.

If both conditions are met, you are eligible for a full refund.

Refunds will not be granted if:

• Your usage of the subscription has reached or exceeded 40% of the plan’s allocated limits, regardless of the time since purchase.

• Subscription renewals are non-refundable.
• Canceling your subscription will stop future billing but will not result in a refund for any already processed payments.

We recommend canceling your subscription before the next billing cycle if you do not wish to continue.

To request a refund, please contact our support team:

Email: support@matscale.com

Please include:

• The email address used for the purchase
• The reason for your refund request

We aim to review and respond to all refund requests within a reasonable timeframe.

We may, at our sole discretion, grant refunds outside of this policy in exceptional circumstances, such as:

• Duplicate charges
• Technical issues that prevent access to the service

All payments are processed by Paddle. As the Merchant of Record, Paddle may handle and, in some cases, override refund decisions in accordance with their policies, legal obligations, and consumer protection regulations.

We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions about this Refund Policy, please contact us at:

Email: support@matscale.com